A Process Built on
Fit, Not Just Availability

All ISA candidates are screened for professional-level English — written and verbal. We assess written communication samples, conduct recorded interviews in English, and only advance candidates who can operate independently in an English-speaking environment. The majority of our talent pool holds university degrees and has prior experience working with US or Canadian firms.

ISA is the employer of record. We handle local labor law compliance, payroll, benefits, and statutory contributions in the candidate's country of residence. Your firm receives the output — not the overhead. This structure keeps your engagement clean, compliant, and free of the administrative complexity that comes with direct foreign employment.

Data security protocols are established during onboarding and customized to your firm's requirements. ISA candidates sign confidentiality agreements before placement. We routinely support engagements in law firms, financial practices, and insurance companies — industries where data handling and client confidentiality are non-negotiable. You can also require your firm's own NDA and security policies as part of the onboarding package.

Latin American time zones range from UTC-5 (Colombia, Peru, Ecuador) to UTC-3 (Argentina, Brazil). For US firms on Eastern time, that's 0 to 2 hours of offset — essentially full-day overlap. For Central or Mountain time firms, overlap is even tighter. We match candidates specifically to your firm's working hours, not just region, so your new hire is online when your team is online.

From initial consultation to shortlist delivery: typically 5 to 10 business days. From shortlist to offer accepted: depends on your internal interview process, but most clients move within one to two weeks. Total time from first conversation to day one: typically three to four weeks. We move at your pace — if you need to go faster, we can.

Our no-cost replacement guarantee covers the first 90 days. If the match isn't working — for any reason — ISA begins a new search at no charge. We treat every replacement with the same rigor as the original search. Our 94% retention rate reflects how rarely this happens, but the guarantee exists precisely so you don't have to worry about the 6%.

ISA focuses on professional services: law firms (paralegals, intake managers, case managers, legal assistants), accounting and finance practices (bookkeepers, staff accountants, controllers), insurance companies (policy support, account managers, admin), and construction and engineering firms (project coordinators, back-office support). We do not place general call center agents or entry-level data entry staff — our candidates are career professionals.